Refunds & Cancellation

This policy applies to paid Codecraft Signature plans provided by Codecraft Technologies Company Inc.

1. Seven-calendar-day request window

You may request a refund within 7 calendar days from the payment date by emailing inquire@codecraft.ph. Include the purchaser email, plan, approximate payment date, and reason for the request. Do not email full card or account credentials.

2. Review of requests

We review timely requests based on the transaction record, service use, duplicate or mistaken payment, technical issues, and applicable law. Approved refunds are returned through an available method supported by the payment provider and may take additional processing time.

3. Mandatory consumer rights

Nothing in this policy removes or limits rights or remedies that cannot lawfully be waived under Philippine consumer-protection law. Requests outside the standard window may still be considered when required by law or where we determine that exceptional circumstances justify review.

4. Cancellation and non-renewal

Paid plans use manual renewal only. There is no automatic recurring charge to cancel. You can choose not to renew, or contact support for account assistance. Cancellation or non-renewal does not normally terminate already-paid access before the current paid_until date. After that date, paid features are locked unless you renew, while existing saved signatures may remain readable or exportable where appropriate.

5. Contact

Email inquire@codecraft.ph. We aim to respond within 2 business days.